phones dangling on a green background

Posted 13.04.21

Working in a contact centre can often be a great place to develop your customer service skills rapidly. As well as meet some fantastic people in the form of the hard working colleagues surrounding you each day.  

But that’s just the half of it, our candidates have relayed to us just how great a place contact centres have been for them to work at. Which is why we thought we’d look at some of the other perks of working there that might not be so readily obvious. 

Experience isn’t always required.

Contact centres are a great place to start your career, as well as an excellent location to make a sideways leap and move into something new if you’re considering a change of career. 

Though experience in any role is always beneficial, contact centres are renowned for having excellent training and support networks. Meaning if you’re stepping into the role from something new, or its your first position altogether, you’ll be trained aptly and given the tools to thrive from the get-go! 

Competitive Salary & Benefits.

Contact centre workers are usually the highest paid within the entry level industry. On top of a competitive salary, often there are commission incentives, as well as other benefits such as onsite facilities and monthly prize draws. 

A Great Place For Opportunity.

Contact centres are notoriously full of motivating people and schemes to help keep you, well, motivated. With this ethos at the core of most contact centres, they make for the perfect place to climb the career ladder.

Work Life Balance & Flexibility.

Flexible working hours are commonly offered to contact centre agents, so you can work at times that suit your schedule. Which in turn makes for a more positive work life balance. In addition to this, working at a contact centre is the type of job you can leave at the workplace. Meaning more time can be spent thinking and doing the things you love! 

Valuable Transferable Skills. 

Customer service, data input and legislation are just a few of the skills you’ll acquire and develop at a contact centre. This means you’ll be primed and ready for any other commercial job opportunities that may come your way.


Share This

Facebook Twitter LinkedIn


What impact is remote working having on the next generation of young professionals?

Author Shelley Ward – Regional Manager Remote working. It was only supposed to be a short term solution to the Covid-19 pandemic. Nevertheless, the benefits of no commute time, greater flexibility, increased motivation and high productivity has left a large…

[read more]

Humanising the Hiring Process

By Ria McAdam-Lawlor, Divisional Director at Cordant People In a candidate-driven market we need to ask ourselves, does portal-based recruitment enhance the candidate experience or has it become a faceless disconnect? For top talent and passive candidates particularly, how likely…

[read more]

Are your wellbeing initiatives really working?

By Natasha Douglas, Head of HR at Cordant People Why should employers critically assess and evaluate the approach taken to improve employee wellbeing? How can a wider integrated strategy, instead of standalone measures improve wellbeing as a whole? An extensive…

[read more]