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The Latest Resources to Develop Your Skills and Career

Contact Centre | COVID-19 Working Advice | Job Hunting | Working Advice | Posted 30.04.20

As we come to the end of our 5th week in lockdown, many have been affected up and down the country in their personal lives and their careers. However you have been affected, we’ve taken a look at the training opportunities and digital resources available to develop your skills and career during the COVID-19 pandemic.…

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What Impact Can AI-Technology Have In Contact Centres?

Contact Centre | Working Advice | Posted 27.01.20

With the start of a new decade, it’s looking more likely that more businesses will begin to implement AI-Technology in their contact centres.  As we have previously mentioned, the start of a new year can mean that dissatisfied employees will start looking for a new job if they feel unmotivated. High staff turnover is a…

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How To Solve 4 Common Contact Centre Challenges

Contact Centre | Working Advice | Posted 24.01.20

Contact centres can be a hard environment to work in, and it often comes with its challenges for both agents and their managers. Especially if your contact centre is just starting up in business! From trying to provide support for frustrated customers, technical issues, tight budgets and more, it can often be very testing. However,…

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New Research Shows Many Customer Service Employees Are Unhappy In Their Job

Contact Centre | News | Posted 09.01.20

With the start of a new year, it looks like many customer service employees are looking for a new job in January.  Research has predicted that nearly 40% of workers in the industry are less happy in January than in any other month, and as a result, could start looking for a new role.  It’s…

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National Living Wage Set To Rise in April

Contact Centre | News | Posted 08.01.20

The government have recently announced that the National Living Wage is set to rise in April. This will mean a salary rise for those on the lowest wage, but what exactly are the benefits of this announcement? How does it affect businesses and their employees? What is the National Living Wage? The National Living Wage…

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5 Tips on what NOT to do at your Office Christmas Party

Contact Centre | Working Advice | Posted 10.12.19

‘Tis the season to be jolly – whether you’re a fresh recruit or a long-serving member of your company, it’s likely that you’re preparing yourself for the annual office Christmas party! This is usually a great time for everyone to let their hair down and have some fun. But, it can also end up being…

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Are Creative CVs A Good Idea?

Contact Centre | CV Writing | Job Hunting | Working Advice | Posted 04.12.19

In today’s competitive job market, having a creative CV might seem like a great way to stand out from the crowd.  The CV is your chance to give a good first impression to the employer, and it will often dictate your chances of making it through to the next stage of the application process. So…

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How To Improve Employee Wellbeing In Your Contact Centre

Contact Centre | Working Advice | Posted 11.11.19

Employee wellbeing should be at the forefront of any modern business. A contact centre is an environment in which agents are often dealing with stressful customer queries and complaints. Contact centre managers should be ensuring that their workforce’s mental and physical health is well looked after, as well as providing the opportunity to progress. Employers…

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Why Emotional Intelligence Is Important For Your Contact Centre

Contact Centre | Posted 06.11.19

In a report by McKinsey, it was revealed that ‘70% of customers reduce their commitment to a sale following a negative customer service experience.’ Companies and businesses that invest in customer experience have a clear advantage over their competitors.  In the modern world of work, there are a large number of businesses and companies that…

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How To Make Your CV Sparkle!

Contact Centre | CV Writing | Working Advice | Posted 05.11.19

The CV is one of the most important parts of the job hunt. It’s your chance to give a good first impression to the employer, and it will often dictate your chances of making it through to the next stage of the application process. In many industries, especially at junior or entry-level roles – you’re…

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Coping On Your First Day In A New Job

Contact Centre | Working Advice | Posted 04.11.19

First day in a new job? It can be a scary ordeal, no matter where you are in your career.  You applied for the role, passed the interview and landed the job…but what next? Starting a new job where you don’t know anyone or what to expect in your new position can lead to plenty…

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5 Things Employees Value More Than Salary

Contact Centre | Working Advice | Posted 29.10.19

It might surprise you to know that a good salary is no longer the number one factor that employees value in the workplace.  For decades, some businesses have believed that heavy workloads and long hours are justifiable, as long as they pay their employees a decent salary. However, in this modern fast-paced world, working a…

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Myth Busting Recruitment

Myth Busting Recruitment; What You Need to Know

Contact Centre | CV Writing | Interview | Job Hunting | Posted 23.09.19

Mythbusting time. So many people believe that to register with a recruitment agency for their next dream job actually incurs a cost to them; it doesn’t Recruitment agencies get their income from organisations and businesses looking to grow their team and by helping them find the right candidates. Put simply, you receive all of the…

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Wellbeing At Work Cordant People

Invest in Wellbeing To Improve Retention

Contact Centre | News | Working Advice | Posted 04.09.19

A healthy workforce is a happy workforce, right? In order to get the most out of your employees it’s sensible to assume that they must be treated well and valued within the workplace. But not enough companies are aware of this, and so neglect the wants and needs of their office. Wellbeing Probably the most…

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The Demise of the CV

The Demise of the CV

Contact Centre | CV Writing | Posted 22.08.19

As someone who meets with contact centre managers day in and day out, it’s become apparent that a new way of assessing candidates is needed. Gone are the days of sending CVs with the same old profile and endless lists of menial duties, taking and receiving calls and other obvious parts of the job. Waiting…

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How to avoid burnout at work

How to Avoid Burnout at Work and in Life

Contact Centre | News | Working Advice | Posted 19.08.19

In the age of technology and instant communication, it’s easy to feel like you’re not doing enough, and everyone else is getting better results than you. This goes for your career as well as your personal life. Curating your Instagram. Checking your emails. Updating your LinkedIn profile. With little chance to escape, it’s no wonder…

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Employment Rates Hit Record High

Employment Rates Rising

Contact Centre | Job Hunting | News | Posted 15.08.19

The latest reports from the Office of National Statistics show that the number of people out of work fell again, by 33,000 to just 1.33 million. The unemployment rate is now reported at just 3.9%, with a record number of 76.1% of people in work. It’s also been reported that average weekly wage growth hit…

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Speed of Recruitment

Contact Centre | CV Writing | Interview | Job Hunting | Post Interview | Posted 14.08.19

Recruitment – it can be a dirty job, but someone’s got to do it. Luckily Cordant People are here to assist with your recruitment needs and help you understand what’s going on in the recruitment world, making the process as easy as possible for you, your organisation and our candidates. Before we start It’s really…

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Benefits of Being Left-Handed

Contact Centre | News | Posted 13.08.19

Love A Lefty! Today marks international Left Handed Day. So in honour of all our left-handed loved ones, we thought we’d showcase the benefits of being a little bit different! In a world seemingly dominated by rowdy right-handed renegades, it’s about time we showed some love to the left. 1. Better Memories Keep forgetting to…

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Why Having Friends at Work is so Important

Contact Centre | News | Working Advice | Posted 30.07.19

Having Friends is Good for your Soul  More than a third of our life is spent at work, so it’s important to be happy and healthy in your working environment.  Having friends, especially someone you consider a best friend at work is proven to not only be a benefit to your mental health, but also…

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cordant people centrepoint charity

Cordant People Recruitment partner with Centrepoint charity to provide support to young homeless people

Contact Centre | News | Posted 18.03.19

Cordant People Recruitment partner with Centrepoint charity to provide support to young homeless people Cordant People are extremely excited to announce the start of our partnership with the youth homelessness charity Centrepoint. Centrepoint are a leading UK charity who provide accommodation, health support, life skills and opportunities to get young homeless people back into education,…

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