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How To Solve 4 Common Contact Centre Challenges

Contact Centre | Working Advice | Posted 24.01.20

Contact centres can be a hard environment to work in, and it often comes with its challenges for both agents and their managers. Especially if your contact centre is just starting up in business! From trying to provide support for frustrated customers, technical issues, tight budgets and more, it can often be very testing. However,…

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4 Tips on How to Stick to Your New Year’s Career Resolutions

Working Advice | Posted 20.01.20

2020 is well underway, and with the start of a new year, many of us may be struggling to stick to our new year’s resolutions. While many people have resolutions that focus on improving their health, diet or financial situations, many also set themselves career goals to hit throughout the year. Whether it’s looking for…

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What Job Would You Have Had in the 1920s?

Working Advice | Posted 16.01.20

A new year, a new decade and 2020 looks set to be the best year yet for everyone here at Cordant People! The new ‘roaring twenties’ has begun, and it got us wondering what jobs we might have had 100 years ago in the 1920s? Recruitment now is full of technology and fast-paced applications and…

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Why Should Companies Offer Flexible Working?

Working Advice | Posted 06.01.20

Flexible working is becoming increasingly popular in companies across the UK, and it’s also changing the way businesses operate. From increasing employee productivity to having an edge over rival competitors when it comes to recruitment, there are many reasons as to why it’s being introduced across the country. So why should more businesses offer flexible…

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witness the christmas playlist

Witness The Christmas Playlist!

Working Advice | Posted 17.12.19

We’ve compiled the ultimate Christmas playlist of our team’s favourite tracks to get you ready for the festive season! Whether you’re driving home for Christmas or getting ready for your office party, give this playlist a listen below or click here!  #CordantLovesChristmas     All I Want for Christmas Is You – Mariah Carey…

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5 Tips on what NOT to do at your Office Christmas Party

Contact Centre | Working Advice | Posted 10.12.19

‘Tis the season to be jolly – whether you’re a fresh recruit or a long-serving member of your company, it’s likely that you’re preparing yourself for the annual office Christmas party! This is usually a great time for everyone to let their hair down and have some fun. But, it can also end up being…

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Are Creative CVs A Good Idea?

Contact Centre | CV Writing | Job Hunting | Working Advice | Posted 04.12.19

In today’s competitive job market, having a creative CV might seem like a great way to stand out from the crowd.  The CV is your chance to give a good first impression to the employer, and it will often dictate your chances of making it through to the next stage of the application process. So…

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4 Traits Of Toxic Leadership To Avoid

Working Advice | Posted 26.11.19

Toxic leadership in the workplace can have devastating effects on an employee’s wellbeing and mental health. This can result in high absences, low productivity and even employees quitting.  According to a recent study from The Muse, 89% of bosses believe that the main reason their employees quit is because of money. However, 75% of workers…

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Why Are Companies Asking New Employees To Start Before Christmas?

Job Hunting | News | Working Advice | Posted 18.11.19

Christmas is nearly here, which means the season of mince pies and office parties is about to start.  In the past, the festive period often meant that employers asked newly hired staff not to start until after Christmas. This was usually so they don’t have to pay them for ‘dead time’ over the festive period,…

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4 Reasons Businesses Should Offer A Real Living Wage

News | Working Advice | Posted 12.11.19

Employees of businesses who are a part of the ‘real living wage’ scheme will be happy to know that they will have pre-Christmas pay bump!  For them, the UK hourly rate will increase to £9.30 an hour, and in London it will rise to £10.75. This is a big incentive for people looking to work…

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How To Improve Employee Wellbeing In Your Contact Centre

Contact Centre | Working Advice | Posted 11.11.19

Employee wellbeing should be at the forefront of any modern business. A contact centre is an environment in which agents are often dealing with stressful customer queries and complaints. Contact centre managers should be ensuring that their workforce’s mental and physical health is well looked after, as well as providing the opportunity to progress. Employers…

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How To Make Your CV Sparkle!

Contact Centre | CV Writing | Working Advice | Posted 05.11.19

The CV is one of the most important parts of the job hunt. It’s your chance to give a good first impression to the employer, and it will often dictate your chances of making it through to the next stage of the application process. In many industries, especially at junior or entry-level roles – you’re…

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Coping On Your First Day In A New Job

Contact Centre | Working Advice | Posted 04.11.19

First day in a new job? It can be a scary ordeal, no matter where you are in your career.  You applied for the role, passed the interview and landed the job…but what next? Starting a new job where you don’t know anyone or what to expect in your new position can lead to plenty…

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5 Things Employees Value More Than Salary

Contact Centre | Working Advice | Posted 29.10.19

It might surprise you to know that a good salary is no longer the number one factor that employees value in the workplace.  For decades, some businesses have believed that heavy workloads and long hours are justifiable, as long as they pay their employees a decent salary. However, in this modern fast-paced world, working a…

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Wellbeing At Work Cordant People

Invest in Wellbeing To Improve Retention

Contact Centre | News | Working Advice | Posted 04.09.19

A healthy workforce is a happy workforce, right? In order to get the most out of your employees it’s sensible to assume that they must be treated well and valued within the workplace. But not enough companies are aware of this, and so neglect the wants and needs of their office. Wellbeing Probably the most…

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How to avoid burnout at work

How to Avoid Burnout at Work and in Life

Contact Centre | News | Working Advice | Posted 19.08.19

In the age of technology and instant communication, it’s easy to feel like you’re not doing enough, and everyone else is getting better results than you. This goes for your career as well as your personal life. Curating your Instagram. Checking your emails. Updating your LinkedIn profile. With little chance to escape, it’s no wonder…

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Why Having Friends at Work is so Important

Contact Centre | News | Working Advice | Posted 30.07.19

Having Friends is Good for your Soul  More than a third of our life is spent at work, so it’s important to be happy and healthy in your working environment.  Having friends, especially someone you consider a best friend at work is proven to not only be a benefit to your mental health, but also…

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stress

#NationalStressAwarenessMonth: Ways Employers Can Reduce Stress

Working Advice | Posted 09.04.19

5 Ways to Help Reduce Stress as an Employer. Lead by Example. As a manager or a person supervising other members of staff in a workplace, it’s important to not let any negativity, anger or stress that you may be feeling rub off on your employees. Practice what you preach and ensure you give yourself…

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stress

#NationalStressAwarenessMonth: Self Help for Stress

Working Advice | Posted 04.04.19

As stated in last weeks article for #NationalStressAwarenessMonth – the first step in order to better deal with stress is to identify its cause. As Professor & Occupational Health Expert at the University of Lancaster, Cary Cooper stated: “In life, there’s always a solution to a problem,” “Not taking control of the situation and doing…

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water hydration

The Importance of Staying Hydrated at Work

Working Advice | Posted 13.03.19

Considering we now spend on average about 13 years at work throughout our lifetimes, It’s becoming increasingly important, now more than ever, to keep hydration levels high so you can be sure you’re always running at 100% while in the workplace. That’s why this Nutrition & Hydration Week we thought we’d do our bit by…

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bike cycling work

The benefits of cycling to work

Working Advice | Posted 16.05.18

With this week being national #BikeWeek we thought we’d explore some of the benefits that cycling to work can bring you and the world around you! So without further ado, here’re 8 reasons why you should consider getting back in the saddle and cycling to work. It’s fun! By cycling to work, you allow yourself…

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harmonious girl happy

10 tips for creating a harmonious working environment

Working Advice | Posted 05.04.18

One of the most effective ways of working towards creating a harmonious working environment is to adopt the behaviour and attitudes you’d want to see in your ideal boss and perfect colleagues. This theory is based on the simple premise that, if we show respect, kindness and encouragement to others, we will, in turn, receive…

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networking

A guide to networking

Job Hunting | Working Advice | Posted 04.02.18

The majority of job hunters underestimate how useful their network of contacts can be, but as with anything in life whether you are an athlete in training or a student looking for your first job – the more you put in, the more you will get out, ‘no pain no gain’. Therefore, you should allocate sufficient…

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new job laugh

What should you do in the first week of your new job

Working Advice | Posted 04.02.18

The first week in a new role is daunting. All those new people to get to know, all the new practices to learn and not to mention who you’re going to sit with at lunch… As always though, we’re here to offer you some advice on how to get through the pressures of what’s most important -…

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peace

Cultivating peace at work

Working Advice | Posted 04.02.18

Today is the day that every United Nations member country enters into a day of global ceasefire and non-violence. Seems like the perfect opportunity to take the philosophy of World Peace Day and take it into the workplace. Have you found that maybe there’s a bit of tension between yourself and a colleague? Here’re some…

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head hands move on

7 signs it’s time to move on

Working Advice | Posted 04.02.18

It’s easy to fall into a rut when you’re in an unfulfilling role, and not even realise it. We’ve all been there at one point or another, going through the day like some sort of work zombie, leave for work, do work, leave work, bed. There is a better way, though, maybe you just need…

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love hands heart

Seven ways to love your job

Working Advice | Posted 04.02.18

Keep the Valentine’s heart-eyes going in your working life with some tips to help you love your job. Already forgotten the valentines day love? A UK survey found last year that two out of three people in Britain are not happy in their jobs, so how do we keep the heart-eyes going through your nine…

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writing words

The top 20 most commonly misspelt words

Working Advice | Posted 02.02.18

Some words are just difficult to spell, that’s just matter of fact. Now, whether that’s because of inconsistent pronunciations or lack of clear enunciation (we won’t lie we had to google that spelling) we’ve all been guilty at some point of changing a word in its entirety and substituting in something much easier when we can’t remember…

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man desk mental health

Mental health issues at work – what to look out for

News | Working Advice | Posted 23.01.18

Whether you’re overseeing a team of people or working within one, it is extremely important to be able to spot whether or not an employee or fellow colleague may be suffering with their mental health. One of the biggest issues in the workplace today is poor mental health, which last year lead to an average of over…

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friends laughing

The benefits of having friends in the office

News | Working Advice | Posted 23.01.18

We spend the majority of our lives at work, an average of about 47 hours a week to be exact. With that being said, and with it being #WorldFriendshipDay, we’ve taken it upon ourselves to hit you with some facts and figures about the importance of turning colleagues into friends. After all, friends are the family…

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tennis ball work

How to score an ace at work?

Working Advice | Posted 16.01.18

It’s only Wednesday and already this week has served us up a right treat – Wimbledon! That’s right, this week brings with it the second week of Wimbledon – where the world’s best tennis athletes are absolutely acing it (excuse the pun). Following the mantra of the world’s best athletes, we’ve taken it upon ourselves to put together a…

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working outside

The benefits of working outside?

Working Advice | Posted 16.01.18

Studies have shown that work satisfaction, as well as productivity, can be linked to factors such as air, temperature, or scenery, not just the factors you’d expect like your hip new office and time off. With that being said, nature can play a much bigger role in the workplace than we think and ultimately, it should.…

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tennis ball court manager

4 ways to be a Grand Slam manager

Working Advice | Posted 16.01.18

They’re no second serves in management.  Delegate effectively. Delegation plays a huge part in successful leadership and many managers often want to control (and I guess manage) every aspect of work. Now I know what you’re thinking, “Of course they do, it’s their job”, but ultimately just doesn’t work. Delegating work effectively to employees means…

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search linkedin scrabble

Tips for talent searching on LinkedIn

Working Advice | Posted 16.01.18

With over 500 million users, Linkedin is an absolute goldmine for finding new talent. However, there are some tips you should always keep in mind when using Linkedin for talent searching, which is superb because serial entrepreneur, marketer and author, Deep Patel, has put together a list in Forbes of the do’s and don’ts for just that.…

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bulb board day life

A day in the life of a Cordant People recruiter

Working Advice | Posted 16.01.18

Abbie McGann, a Client Relationship Manager in our National Sales team, takes us through the looking glass to show us what life is like at Cordant People. Hi everyone, I’m Abbie – and welcome to a day in my life 😊 Before I even start work, I drop off my baby in Nursery and 2 older…

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relax man

8 ways you can relax at work

Working Advice | Posted 16.01.18

In order to be a productive worker, it’s extremely important to realise that every so often a little downtime is needed in order to stay in tip-top form, and this might surprise you, it doesn’t always have to come in the form of a day off or holiday. With it being Relaxation Day we thought we’d compile a list…

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