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LatestResourcesCareerDevelopment 30.04.20 Contact Centre COVID-19 Working Advice Job Hunting Working Advice

The Latest Resources to Develop Your Skills and Career

As we come to the end of our 5th week in lockdown, many have been affected up and down the country in their personal lives and their careers. However you have been affected, we’ve taken…

27.01.20 Contact Centre Working Advice

What Impact Can AI-Technology Have In Contact Centres?

With the start of a new decade, it’s looking more likely that more businesses will begin to implement AI-Technology in their contact centres.  As we have previously mentioned, the start of a new year can…

24.01.20 Contact Centre Working Advice

How To Solve 4 Common Contact Centre Challenges

Contact centres can be a hard environment to work in, and it often comes with its challenges for both agents and their managers. Especially if your contact centre is just starting up in business! From…

09.01.20 Contact Centre News

New Research Shows Many Customer Service Employees Are Unhappy In Their Job

With the start of a new year, it looks like many customer service employees are looking for a new job in January.  Research has predicted that nearly 40% of workers in the industry are less…

08.01.20 Contact Centre News

National Living Wage Set To Rise in April

The government have recently announced that the National Living Wage is set to rise in April. This will mean a salary rise for those on the lowest wage, but what exactly are the benefits of…

10.12.19 Contact Centre Working Advice

5 Tips on what NOT to do at your Office Christmas Party

‘Tis the season to be jolly – whether you’re a fresh recruit or a long-serving member of your company, it’s likely that you’re preparing yourself for the annual office Christmas party! This is usually a…

04.12.19 Contact Centre CV Writing Job Hunting Working Advice

Are Creative CVs A Good Idea?

In today’s competitive job market, having a creative CV might seem like a great way to stand out from the crowd.  The CV is your chance to give a good first impression to the employer,…

11.11.19 Contact Centre Working Advice

How To Improve Employee Wellbeing In Your Contact Centre

Employee wellbeing should be at the forefront of any modern business. A contact centre is an environment in which agents are often dealing with stressful customer queries and complaints. Contact centre managers should be ensuring…

06.11.19 Contact Centre

Why Emotional Intelligence Is Important For Your Contact Centre

In a report by McKinsey, it was revealed that ‘70% of customers reduce their commitment to a sale following a negative customer service experience.’ Companies and businesses that invest in customer experience have a clear…

05.11.19 Contact Centre CV Writing Working Advice

How To Make Your CV Sparkle!

The CV is one of the most important parts of the job hunt. It’s your chance to give a good first impression to the employer, and it will often dictate your chances of making it…

04.11.19 Contact Centre Working Advice

Coping On Your First Day In A New Job

First day in a new job? It can be a scary ordeal, no matter where you are in your career.  You applied for the role, passed the interview and landed the job…but what next? Starting…

29.10.19 Contact Centre Working Advice

5 Things Employees Value More Than Salary

It might surprise you to know that a good salary is no longer the number one factor that employees value in the workplace.  For decades, some businesses have believed that heavy workloads and long hours…

Myth Busting Recruitment 23.09.19 Contact Centre CV Writing Interview Job Hunting

Myth Busting Recruitment; What You Need to Know

Mythbusting time. So many people believe that to register with a recruitment agency for their next dream job actually incurs a cost to them; it doesn’t Recruitment agencies get their income from organisations and businesses…

Wellbeing At Work Cordant People 04.09.19 Contact Centre News Working Advice

Invest in Wellbeing To Improve Retention

A healthy workforce is a happy workforce, right? In order to get the most out of your employees it’s sensible to assume that they must be treated well and valued within the workplace. But not…

The Demise of the CV 22.08.19 Contact Centre CV Writing

The Demise of the CV

As someone who meets with contact centre managers day in and day out, it’s become apparent that a new way of assessing candidates is needed. Gone are the days of sending CVs with the same…

How to avoid burnout at work 19.08.19 Contact Centre News Working Advice

How to Avoid Burnout at Work and in Life

In the age of technology and instant communication, it’s easy to feel like you’re not doing enough, and everyone else is getting better results than you. This goes for your career as well as your…

Employment Rates Hit Record High 15.08.19 Contact Centre Job Hunting News

Employment Rates Rising

The latest reports from the Office of National Statistics show that the number of people out of work fell again, by 33,000 to just 1.33 million. The unemployment rate is now reported at just 3.9%,…

14.08.19 Contact Centre CV Writing Interview Job Hunting Post Interview

Speed of Recruitment

Recruitment – it can be a dirty job, but someone’s got to do it. Luckily Cordant People are here to assist with your recruitment needs and help you understand what’s going on in the recruitment…

13.08.19 Contact Centre News

Benefits of Being Left-Handed

Love A Lefty! Today marks international Left Handed Day. So in honour of all our left-handed loved ones, we thought we’d showcase the benefits of being a little bit different! In a world seemingly dominated…

30.07.19 Contact Centre News Working Advice

Why Having Friends at Work is so Important

Having Friends is Good for your Soul  More than a third of our life is spent at work, so it’s important to be happy and healthy in your working environment.  Having friends, especially someone you…

cordant people centrepoint charity 18.03.19 Contact Centre News

Cordant People Recruitment partner with Centrepoint charity to provide support to young homeless people

Cordant People Recruitment partner with Centrepoint charity to provide support to young homeless people Cordant People are extremely excited to announce the start of our partnership with the youth homelessness charity Centrepoint. Centrepoint are a…

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Contact Ria McAdam-Lawlor on 0161 641 2720 or contactcentre@cordantpeople.com

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22.05.20 COVID-19 Working Advice

The Future of Working Following a Pandemic

The COVID-19 pandemic has affected so many elements of the working landscape and looking into the future, there is one certainty – the way we work will never be the same. We’ve taken a look…

LatestResourcesCareerDevelopment 30.04.20 Contact Centre COVID-19 Working Advice Job Hunting Working Advice

The Latest Resources to Develop Your Skills and Career

As we come to the end of our 5th week in lockdown, many have been affected up and down the country in their personal lives and their careers. However you have been affected, we’ve taken…

03.04.20 News Working Advice

The Good Work Plan – Legal Changes for Agency Workers

6th April 2020 marks a series of legal changes in the recruitment industry for managing agency workers and wider changes for all workers across the UK. As part of the ‘Good Work’ Plan and advice…

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