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    Wythenshawe, Greater Manchester Accountancy Posted 02.03.21 £18000 - £19000 per annum + Training + Progression + Benefits Training + Progression + Benefits

    Job title: Accounts Administrator

    Salary: £18,000 – £19,000 + 10% salary bonus at end of year (based on performance and attitude)

    Hours: permanent, flexible starts between 7:30am and 10am – 37.45hrs per week.

    Location: Wythenshaw (Currently home based for now, until the office is able to reopen)

    Benefits: 23 days holidays + bank holiday ( Increases 1 day every 2 years up to 29 days holiday)

    As an Accounts administrator you will be providing sales support to customers and delivering a first-class level of service to ensure maximum customer service satisfaction.

    Daily Duties:

    • Own and manage customer accounts including database maintenance
    • Supporting customers with logistical requests and questions
    • Process purchase orders
    • Recognise and log customers complaints and to be able to support through to close-out
    • Complete daily reports Create accounts, enquires, orders & return activities within sale-force
    • Manage incoming customers enquiries by with email / telephone
    • Collaborate with all teams and departments to develop and improve customer performance.

    Person spec:

    • Customer service experience is required (Minimum 6 months)
    • Ability to multi-task and work under pressure
    • Ability to work within a team and as an individual
    • Ability to be empowered and to take ownership
    • Excellent communication skills and telephone manner (Specifically Microsoft teams)
    • Previous experience within administration / Similar roles Educated to GCSE standard or equivalent including maths and English.
    • Computer literate To be able to prioritise and organise own workload.

    Cordant Group is an equal opportunities employer

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