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Clayton-le-Moors, Lancashire Call Centre and Customer Service Posted 18.09.20 Up to £9.40 per hour

Collections Advisor based in Accrington, Clayton Le Moors

Offering £9.40 per hour alongside a wide range of benefits.

We are currently recruiting a Collections Advisor working on behalf of our client based in Accrington. Our client is a large online retailer group offering a wide range of products to over 1.7 millions customers per year. As a Collections Advisor you will be responsible for speaking to customers who have missed payments or are struggling financially – you will be there to advise them on the best possible solutions that fit theirs needs.

What will you be doing?

We are looking for a Collection Advisor who will go the extra mile, who approaches situations in a compassionate, empathetic and professional manner. You will be looking to get a full understanding of the customers circumstances to allow us to offer the correct support and advise.

  • Contacting customers who have missed repayments or have asked for support due to financial difficulties.
  • Assessing customer cases on an individual basis to get a resolution
  • Approaching all calls in a professional but warm and compassionate manner
  • Ensure a resolution for customers within agreed timescales
  • Provide excellent customer service at all times
  • Liaise with internal departments to investigate customer cases
  • Maintaining accurate and up to date records and systems

What are we looking for?

  • Previous experience working within Collections or Financial Services
  • Previous experience working within a regulated environment for example to FCA, Data Protection guidelines.
  • Strong customer service skills with the ability to build rapport and passion to provide a high standard of service
  • Excellent verbal and written communication
  • Strong IT / Computer skills
  • Ability to working within a fast paced role
  • High attention to detail
  • Self motivated
  • Team Player

Hours of Work:

Full time (36.5 hours per week, flexible) between the hours of:

  • 8.00am – 21.00pm Monday – Thursday
  • 8.00am – 19.00pm Friday
  • 8.00am – 16.00pm Saturday

If successful you must be able to pass a credit check, DBS check and a minimum of 2 satisfactory references.

We are looking to speak to candidates ASAP for this role so if you’re interested then APPLY NOW!

Cordant Group is an equal opportunities employer

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