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    Bolton, Greater Manchester, North West, England Contact Centre Posted 25.11.21 £19.750 - £19760 per annum

    Customer Service Adviser 
    Permanent 
    £19,760 per annum + £150 bonus per month 
    Permanent Role

    The successful candidate of the Contact Centre Advisor role will be working in a fast paced, ever changing environment with multiple priorities and targets.

    Working hours can range between 8am-8pm Monday to Friday and 9am-5pm on a Saturday, candidates must either be available to work evenings during the week or be available for weekend work
     
    What will you be doing?
     

    • Contact customers with the aim to book appointments to fit new SMART metres.
    • Receive and service inbound customer queries
    • Proactively communicate with allocated engineers to ensure they are aware of any specific customer requirements
    • Follow the abort process to ensure that any incomplete jobs are reschedule and can be completed
    • Follow all agreed processes to encourage a consistent approach to all tasks
    • Work closely with Team Leader to deliver fair customer outcomes
    • Submits accurate and timely reports to Operations Team Leader as required
    • Works closely with other Operations functions and Team Leaders to share best practice

     
    Who will you be?
     

    • Experience of working in a Customer Service environment, ideally within a Contact Centre, although not essential
    • Efficient and concise communication skills
    • Ability to work as part of a high performing team
    • Has the natural ability to problem solve and  is able to react and resolve back-office issues in an ever-changing landscape
    • Ability to work well under pressure whilst constantly considering opportunity for improvement and development
    • Computer literate,
    • Confident IT ability

     
    What’s in it for you?
     

    • 25 personal holiday days per year with additional allocation of 8 public holidays (includes options to buy and sell)
    • After 5 years’ service, you will be rewarded with an additional 5 days annual leave increasing your total to 30 personal days and 8 public holidays.
    • Employee Assistance Programme (free access to counselling & support) with easy access via My Healthy Advantage app.
    • Access to SmartHealth app – includes a free 24/7 online GP and a range of wellbeing services. 
    • Cycle Scheme – lower your carbon footprint whilst staying healthy.

     
    For more information apply today and we will be in touch soon to discuss your application.

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