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Huddersfield, West Yorkshire Call Centre and Customer Service Posted 22.06.20 Up to £18137 per annum

Role: Customer Complaints Handler (temp to perm)

Location: Huddersfield (HD2)

Salary: £18,137

Hours: 9am – 6pm (40hr week)

Responsibilities:

  • Investigate the causes of customer dissatisfaction and resolve service complaints in line with procedures and business requirements.
  • Identify and escalate any issues that arise by process, product or complaint type, including gaps in policies and guidelines.
  • Liaise with 3rd party business e.g. couriers, suppliers etc
  • Identify and escalate any inconsistency issues in relation to quality and competency checking.
  • Identify opportunities to build positive customer relationships and provide excellent customer service.
  • Flag ideas of reform in current complaint handling guidelines and suggest that local processes are amended accordingly

Cordant People are an equal opportunities employer

Cordant Group is an equal opportunities employer

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