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Bingley, West Yorkshire Admin and Secretarial Posted 30.12.19 Up to £8.21 per annum

Are you looking for a full time role to start in the New Year? We have an open day lined up on the 3rd January, and are looking for 5-10 candidates to join a busy team.

We welcome any candidates with a minimum of EITHER 2 years work experience or 5 GCSE’s A-C including maths and english.

Role: Administrators

Pay: £8.21/hour

Contract: 6 month contract, weekly pay!!

Hours of work: 35 hours a week, working either 8am-4pm or 9am-5pm. Flexible around you.

KEY TASKS / RESPONSIBILITIES:

  • Data mining, investigation and complex account re-works in Customer Experience using systems, processes and methods defined on a remediation issue to issue basis
  • Rectify accounts to a high standard and investigate complex and difficult issues
  • Ensure all work is completed in line with defined processes, accurately and within the timescales of individual remediation activity
  • Accurately process information in relation to customer accounts ensuring policy, regulatory and customer requirements are considered at all times.
  • Ensure competency is achieved and that quality and performance standards are achieved and maintained and that feedback is received and acted upon.
  • Ensure data mining and investigation activity is completed with due care and attention

SKILLS/KNOWLEDGE:

  • Excellent data input skills
  • Excellent Written and Telephone communication skills
  • Excellent Customer Service skills
  • Ability to manage conflict with customers

MUST be able to pass an in depth Credit Check

Cordant People is an equal opportunities Employer

CPCC

Cordant Group is an equal opportunities employer

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