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Salford, Greater Manchester Call Centre and Customer Service Posted 06.11.19 Up to £10.26 per hour

My client is looking for a Account handler / Customer service advisor who can join the customer service Team.

Please see job duties below:
The role holder will be responsible for but not limited to the following:
– Resolve various customer service queries and requests
– Daily / Weekly / Monthly Service KPI Reporting
– Daily / Weekly / Monthly Export report compliance
– Order chasing and delivery issue resolution
– Daily Order Audit checks
– Parcel Traffic Order Planning and Communications
– Ensure HMRC compliance of Information & Communication for Export Hauliers
– Export Suspended Well Compliance
– Customer Web Based Order Confirmation Systems Compliance
– Daily liaison with personnel across different levels
– Deal with day to day operational issues

Competence Requirements:
– Attention to detail/ accuracy
– Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook
– WMS / SAP knowledge
– Previous Warehouse and Logistics skills
– Conscientious and reliable with adaptable attitude
– Excellent communication skills in order to deliver accurate information
– Able to work efficiently and accurately under pressure
– Effectively prioritise work load in order to meet set deadlines
– Able to work on own or as part of a team
Cordant Group is an equal opportunities employer

Cordant Group is an equal opportunities employer

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