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Southampton, Hampshire Call Centre and Customer Service Posted 01.11.19 Up to £11.44 per hour

Our client, a large and successful banking group are looking to recruit a number of agents to work on their PPI department based in Southampton, near the airport. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.

Due to the great training programme successful candidates are offered, vast experience is not required- just a passion and drive to work and be rewarded for everything they put in!

Pay Rate: £11.44

Purpose of the role: To be the first point of contact for customers.Providing an excellent level of customer service to meet the needs of the customers. Extend and develop customer relationships

Key Accountabilities:

  • Respond to routine and complex customer complaints via the phone and in writing.
  • Perform follow-up activities, ensuring first time resolution to the customer complaint.
  • Create customer correspondence when the nature of the complaint and the regulatory requirements dictate it.
  • Balances and manages the expectations of the customer with the needs of the business during complaint resolution.
  • Take maximum opportunity to restore customer’s faith in the brand.
  • Translate credit policies to customers verbally and in writing, ensuring transparency and understanding.
  • Service escalated calls from Team Leaders and internal functions to achieve complaint resolution.
  • Identify complaint root cause and update tracking system accordingly.
  • Escalate complaint trends to the Team Leader.
  • Maintain and update relevant customer account details using appropriate systems for credit products eg Storecard, Creditcard and Loan.
  • Build and maintain effective relationships with internal departments to aid efficient complaint resolution.
  • Understand and operate within regulatory requirements eg Data Protection, Money Laundering, FCA etc.


  • Working within a operational environment.
  • Working to specific deadlines.
  • Working within the financial industry governed by regulatory constraints.
  • PC literate.

Candidate Requirements

  • Must be able to pass a credit check
  • Must be able to pass a credit check
  • No holidays within 1st 8 weeks
  • Able to work towards targets
  • Experience within customer service

Hours of work: 35hours across 4 days

Shift Pattern working between 7am – 8pm Monday to Friday –


Cordant People are an equal opportunities employer

Cordant Group is an equal opportunities employer

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