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Preston, Lancashire Call Centre and Customer Service Posted 14.03.19 Up to £8.38 per hour

Customer Service Advisor, based in Preston

Offering an hourly rate of £8.38 per hour plus the opportunity to earn bonus!

Full time, 40 hours per week!

My client who is a well known UK based retailer are looking for confident, enthusiastic and customer focused individuals to join their existing team in Preston.

Working full time, 40 hours per week!

The Package:

  • £8.38 per hour
  • Uncapped commission based on customer service levels and performance
  • Free parking
  • Mobile phone discounts
  • Dental care
  • Child care
  • Access to onsite facilities: Gym, canteen, break area’s
  • Extra incentives and activities

The Role:

  • Handling inbound calls from new and existing customers who are looking for support or assistance with their enquiries – providing exceptional customer service throughout!
  • Providing advise and guidance on a wide range of products and services the client provides.
  • Using the inhouse system to update, emend and process details or orders.
  • Working within a busy, contact centre environment in Preston.
  • Working between Monday to Sunday, 5 days out of 7 with rotational weekend shifts.
  • Hours are between 8am – 10pm, Monday to Friday and between 8am-8pm on Saturday and Sundays. Shifts are rotational.
  • Working in a fantastic environment with full training long term opportunities

The Person:

  • Previous customer service experience is required ideally within a telephone based role but we are open to backgrounds which would include but is not limited to; retail, hospitality, banking and aviation.
  • Must be a strong and confident communicator both verbally and written.
  • The desire to provide exceptional customer service and represent the company in a positive manner.
  • Comfortable handling a large number of inbound calls.
  • Must be IT literate
  • Enthusiastic and committed to delivering the best choice of tariffs and mobile phones to fit the customers needs.
  • Successful candidates will be required to pass a CRB and credit check.

Customer Service, Customer Care, Retail, Hospitality, Aviation, Travel and Tourism, Contact Centre, Call Centre, Customer Support, Retention’s, Technical Support.


Cordant Group is an equal opportunities employer

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