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    Deeside, Flintshire, Wales, Wales Contact Centre Posted 13.10.21 £18000 - £19500 per annum

    Customer Service Advisor  Salary: £18,000 – £19,500 depending on experience.

    37.5 Hours Per Week

    Shift work currently between 8am and 6:30pm but candidate must be fully flexible to be able to work MOST weekends.

    This is an office based role so you must be able to travel to Deeside.

    Here we’re different. We care. We’re one big team. A diverse group of people who get stuck in and work together. We are looking for Customer Service Advisors to work in our Head Office based in Deeside (CH5) near Chester.

    You will play a key role within our Contact Centre, talking to new and existing customers and helping them with their queries, delivering excellent service and taking personal ownership of their issue. If you are customer focused, ready to go above and beyond, treat customers with fairness and positivity then this is the role for you!

    Job Responsibilities:
     

    • Ability to be flexible in team and task
    • Adhere to quality standards
    • Ability to be self-motivated, determined and disciplined
    • Outstanding telephone manner and written communication skills
    • PC literate
    • Ability to use own initiative & to prioritise workload
    • Always put the customer at the heart of everything you do
    • To be able to sell and upsell
    • Be able to identify and implement opportunities for continuous improvement of self and others

    Job Requirements:
     

    • Energy and drive
    • Experience of providing customer service
    • Open and adaptable to change
    • Attention to detail
    • Creative and innovative
    • Team player
    • Confident
    • Preferably contact centre experience
    • Demonstrates patience and resilience
    • Preferably have experience of selling on the telephone

    Benefits:
     

    • Enhanced maternity/paternity leave
    • Excellent benefits package
    • Subsidised Costa onsite
    • Discounted gym membership
    • 10% store discount, 30% discount with Club Individual Restaurant Group
    • Double discount weeks
    • 25 days holiday, plus 8 days bank holiday
    • Charity fundraising events
    • Free parking onsite
    • Highly subsidised restaurant onsite with our own Michelin Star Chef!
    • Long service awards

    If you’re interested in a career in customer services then please apply today!

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