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Preston, Lancashire Call Centre and Customer Service Posted 19.08.19 Up to £8.38 per hour

Customer Service Advisor, based in Preston

Offering an hourly rate of £8.38 per hour plus the opportunity to earn bonuses on top!

Full time, 40 hours per week!

We have an exciting opportunity available for ambitious, professional and driven individuals to join our clients well established Customer Service team based in Preston. Our client is one of the UK’s largest and well known retailers with 1000’s of stores on highstreets across the UK and an ever growing phone and web based presence. Our client offer unrivalled training and on-going support aswell as the opportunity to work alongside a friendly and supportive team within their Preston based contact centre.

What you’ll be doing…

  • As part of this role you will be handling inbound calls from new and existing customers who are looking for support and assistance on their current products and services.
  • Providing advise and guidance on a wide range of products and services the client provides, always aiming to put the customers needs and wants first.
  • Using the inhouse system to update, emend and process details or orders.
  • Working within a busy, contact centre environment in Preston.
  • Working between Monday to Sunday, 5 days out of 7 with rotational weekend shifts.
  • Hours are between 8am – 10pm, Monday to Friday and between 8am-8pm on Saturday and Sundays. Shifts are rotational.
  • Working in a fantastic environment with full training long term opportunities

The Benefits and perks…

  • £8.38 per hour
  • Uncapped commission based on customer service levels and performance!
  • Free parking
  • Massive Mobile phone discounts
  • Access to an exclusive discount portal
  • Dental care
  • Child care
  • Access to onsite facilities: Gym, canteen, break area’s
  • Extra incentives and activities

Our Ideal Candidate…

We are looking for hard working, determined, adaptable and customer focused individuals who are keen to learn new skills, start a career and work in a fantastic, energetic and supportive environment. This role is perfect for all candidates with customer service experience and our client will teach you the rest.

  • Previous customer service experience is required ideally within a telephone based role but we are open to backgrounds which would include but is not limited to; retail, hospitality, banking and aviation.
  • Must be a strong and confident communicator both verbally and written.
  • The desire to provide exceptional customer service and represent the company in a positive manner.
  • Comfortable handling a large number of inbound calls.
  • Must be IT literate
  • Enthusiastic and committed to delivering the best choice of tariffs and mobile phones to fit the customers needs.
  • Successful candidates will be required to pass a CRB and credit check.

Customer Service, Customer Care, Retail, Hospitality, Aviation, Travel and Tourism, Contact Centre, Call Centre, Customer Support, Retention’s, Technical Support.

Cordant Group is an equal opportunities employer

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