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Rochdale, Greater Manchester Call Centre and Customer Service Posted 08.11.19 Up to £8.41 per hour

Customer Service Advisor based in Middleton

Offering £8.41 per hour – Paid WEEKLY!

Start Date: 18th November 2019

We are currently recruiting for our client, a well known high street brand, for their customer service department, you will be working on the phones and social media queries to provide a high level of customer service support and ensuring customers have the best experience. Previous experience within a contact centre environment would be beneficial however it’s not essential as full training will be provided.

The Role:

 

  • Handling customer service queries via inbound calls and social media messages.
  • You will be looking to provide an exceptional level of customer service in a professional, friendly, empathetic and supportive manner.
  • Queries will range from orders, refunds, deliveries and products enquiries.
  • You will support when necessary with processing orders, refunds and chasing deliveries on the in-house system.
  • Updating, amending customer accounts and orders.
  • Working Monday – Friday (No weekends!) between 1:30pm-10pm.

 

What we are looking for:

 

  • Previous experience within a similar role or contact centre experience is desirable but not essential as full training will be provided.
  • Ultimately we are looking for candidates who have strong customer service skills and have a good attitude and personality.
  • Excellent communication skills, both written and verbal
  • Adaptability and the willingness to learn
  • Strong IT skills.

 

 

The start date for this role is Monday 18th November so if you’re interested in the role and can commit to the start date then please APPLY NOW!

Cordant Group is an equal opportunities employer

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