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Bridgwater, Somerset Call Centre and Customer Service Posted 02.12.19 Up to £8.44 per hour

Cordant People are currently recruiting for a Customer Service Advisor based in Bridgwater Paying £8.44 an hour.

As a Customer Service Advisor, you will be a part of a growing team, get to work with all sorts of people across the company.

The role:

  • To provide excellent customer service to all external and internal customers
  • To aim for first time resolution for all our callers
  • To provide an efficient service when dealing with the registering of all New Patients
  • To process all orders with 100% accuracy
  • To monitor customer feedback and report back to CCM
  • To effectively deal with any telephone complaints received taking accountability to ensure the resolution
  • To ensure compliance with the Company Quality Policy
  • To complete administrative duties as and when necessary
  • Ensure Data Protection and confidentiality is maintained at all times
  • Any other duties deemed reasonable and necessary by management

What we are looking for:

  • Customer service skills
  • Strong communication skills, both written and oral
  • To be able to work in a team environment
  • The ability to learn new skills quickly and attention to detail is a must
  • Time management
  • Previous knowledge of SAGE or similar packages would be an advantage
  • Strong understanding of all Microsoft Packages

This is a permanent full time position starting immediately. Working hours for this role are Monday to Friday 8:30am – 5:00pm

If you are interested, please apply today !

Cordant People are an equal opportunities employer.

Cordant Group is an equal opportunities employer

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