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Warrington, Cheshire Call Centre and Customer Service Posted 06.01.20 Up to £17389 per annum

Customer Service Advisor based in Warrington

Offering £17,389 per annum

Looking for successful candidates to start in January 2020!

The Role

You will be dealing with a wide range of queries from customers in regards to personal banking and financial matters. Your aim will be to provide exceptional customer service and leave a lasting positive impression to all no matter what the query.

  • Working within a busy customer service team, carrying out a variety of customer service and administrative responsibilities.
  • Using the inhouse systems to log, amend and create customer accounts and records.
  • Working alongside your colleagues and proactively contribute to the workload.
  • Work to satisfaction and service quality level’s.
  • Follow surrounding regulations and GDPR guidelines.

Working Hours

  • 40 hours per week
  • Working 5 days out of 7 between Monday and Sunday.
  • Shifts will rotate between 7am – 11pm
  • All shift patterns are given 4-6 weeks in advance

The Person

We are looking for enthusiastic, professional, hard working, customer focused individuals to join our team, we will provide full training and support from day one – so no matter what experience you have we want to hear from you.

Candidates must have:

  • 6 months experience working within customer services – whether that be within a call centre, retail, travel or hospitality, will will consider experience from all industries.
  • Passion, professionalism and strong work ethic.
  • High attention to detail and good accuracy.
  • Confidence and competency when using IT systems.
  • Ability to adapt to different situations and internal changes.
  • The ability to work rotational shift patterns.

** All successful candidates will need to pass an extensive financial and criminal background check. **

The Benefits and Perks:

  • Full training and on-going support
  • Overtime and bonus incentives
  • 21 days` holiday (plus Bank Holiday allowance), increasing 1 day per year of service
  • `£300 refer a friend to work for us` scheme
  • Healthcare Plan
  • Fortnightly pay

Cordant Group is an equal opportunities employer

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