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Eccles, Greater Manchester Call Centre and Customer Service Posted 05.03.20 £18000 - £19000 per annum

Customer Service Advisor ASAP START

18,000 per year

Eccles

We are particularly looking for someone with a customer service background within a production facility background but this is not essential

Ideally with experience of SAP but that isn’t essential

Reporting to the Senior Customer Services Assistant

  • Maintain a safe working environment for themselves and others within the scope of the Company’s Health & Safety Policy.
  • Customer liaison / communication to ensure customer service levels are maintained
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

Please apply to the role or send your CV directly to

Cordant Group is an equal opportunities employer

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