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Sheffield, South Yorkshire Call Centre and Customer Service Posted 08.06.20 Up to £18137 per annum

Role: Customer Service Advisor ***MUST HAVE WORKED WITHIN ENERGY/GAS & ELECTRIC INDUSTRY***

Location: Sheffield (S1)

Salary: £18,137

Responsibilities:

  • Advising customers by taking inbound calls regarding invoices, payments and work carried out
  • Liaising with managers and senior member of staff to help rectify escalated billing queries.
  • Taking customers invoice payments over the phone/setting up direct debit
  • Taking complaints from customers over the phone and sending them to the complaints department (if necessary)
  • Sending documentation to customers and companies through the post and via email.
  • Informing customers of new products & tariffs

Please note: Cordant People are an equal opportunities employer

Cordant Group is an equal opportunities employer

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