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Salford, Greater Manchester Call Centre and Customer Service Posted 11.01.19 £17000 - £20000 per annum

We are recruiting for an exciting Customer Service Coordinator position based in Swinton. You will be a primary point of contact for multiple key accounts and be a vital function within the customer service department.

The role will best suit an organised individual with excellent communication and a passion for great customer service.

Responsibilities:

  • The Customer Service Coordinator will be responsible for processing orders and act as the primary point of contact, resolving order queries with both internal and external customers.
  • You will maintain the customer database, ensuring accurate information is stored.
  • Manage all queries and customer orders received via the email inbox
  • Responsible for timely and courteous communication with customers regarding delivery issues, stock availability issues, pricing queries and delivery discrepancies.
  • Liaising with couriers to ensuring delivery schedules are met /answer general delivery queries and deal with delivery discrepancies
  • Updating relevant systems with information and customer updates
  • Take ownership of managing customer queries efficiently ensuring that excellent customer service is delivered at all times

Requirements:

  • Strong communication and excellent interpersonal skills.
  • You will be able to work to strict deadlines and proactively look for ways to improve best practice
  • Ability to multitask
  • True team player
  • Passion for customer service

Interested? If so apply directly to the role for a full briefing.

CP2

Cordant Group is an equal opportunities employer

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