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Welwyn Garden City, Hertfordshire Call Centre and Customer Service Posted 02.01.20 Up to £28500.00 per annum

12 Months Fixed Term Contract
Customer Services Co-ordinator
Welwyn Garden City

Our Welwyn Garden City client are seeking a customer service coordinator to join the customer service team!

MAIN PURPOSES OF JOB

To provide a first class service by offering professional support and advice on orders, deliveries, queries and new order enquiries. Offering a clear reporting structure for all outstanding orders.

KEY TASKS AND RESPONSIBILITIES
* Order Processing: Processing orders accurately with appropriate charges.
* Work with customers to ensure orders are dispatched on time and in full.
* Manage customers expectations in a pro active manner via telephone/email.
* Ensure customer queries / concerns / complaints are logged in the relevant databases.
* Third Party Suppliers: Raise PO’s on 3rd party suppliers as and when required.
* Ensure order is accurately processed to ensure orders are dispatched on time and in full

Skills

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS AND REQUIREMENTS:
* Previous experience working in a fast paced Customer Services environment
* Ability to multitask and prioritise workload effectively.
* Effective communication skills – verbal & written.
* Attention to detail.
* Interpersonal skills and ability to translate customer requirements by asking appropriate questions
* Proven track record of dealing with and resolving customer concerns
* Must have experience of SAP order processing system

Cordant Group is an equal opportunities employer

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