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Bristol Call Centre and Customer Service Posted 12.09.19 £17000 - £19400 per annum

Customer Service Representative – English and Bilingual language skills
Bristol
Starting salary of £17,000 + the potential to earn up to £19,400 with our pay for skills package + monthly performance-related bonus + Progression Opportunities + Training & Development + Competitive Company Pension + Award Winning Employee Share Plan + Flexible Working Hours + 25 Days Holiday + Excellent Working Culture

Job Introduction

Earn as you learn as a Customer Service Representative….

Are you looking to join a fast-paced growing organisation that offers free bus travel to and from Bristol city centre, newly refurbished working environment and great progression routes for your career?

Are you looking for a company that offers fantastic employee benefits, including a unique share plan scheme, on-site gym, coffee shop, canteen, and so much more?

Who are they?

We are a global financial services company, with over 16,000 employees, providing services in over 20 countries, to 125 million customers. We have more than 4,000 employees in the UK, including over 1,500 in our European headquarters in Bristol.

Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. Our Communications Centre, based in our Bristol office, is the hub of our Operations team, responding to hundreds of customer enquiries every day, and providing a wide
range of services.

Who are we looking for?

We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail and want to ensure that we maintain an excellent reputation.

We are looking for candidates with the following experience and attributes:

 Previous experience of delivering excellent customer service
 Strong communication skills
 Ability to work as part of a team – positive outlook and high energy!
 PC Literate including MS Office applications such as Outlook, Word and Excel
 Enthusiasm to develop new knowledge and skills
 Commitment to quality
 Additional language skills in German, Spanish, French, Italian and Swedish are advantageous

What’s involved in the role?

The Customer Service Representative role is all about managing inbound customer enquiries from shareholders and their representatives, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to provide a class-leading service to our customers and ensure we maintain a consistently high level of customer satisfaction.

You’ll join our Call Centre Team, dealing with a diversity of enquiries. Following a comprehensive training program you will initially specialise in one of our core business lines, but over time you will develop your product knowledge through our structured training programme, building a suite of skills across a wide range of services.

This is a very dynamic area of the business, and no two days are quite the same. Providing services on behalf of several hundred clients, you will always have plenty of interesting and rewarding challenges to keep you on your toes. If you’re looking to build a career, there is no better entry point!

You will receive comprehensive induction training when you join the business, including a coach- supported academy environment for the first few weeks after your training finishes.

The role is full-time (37.5 working hours per week), Monday to Friday. Normal business hours are 08:00 and 18:00, and you will be scheduled to work daily 7.5 hour shifts between these times.

What do we give back to you?

We offer a range of flexible benefits including a subsided membership at our on-site gym and a benefits platform which means you can pick and choose which benefits you’d like to take advantage of.

We also have a modern newly refurbished working environment and offer great opportunities for career development.

Our benefits package includes but is not limited to:

 £17,000 starting salary
 Monthly performance-relate bonus (after 3 months)
 Potential to earn up to £19,400 with our Pay for Skills package. The more you learn, the more you earn!
 25 days holiday (plus bank holidays)
 Excellent pension scheme
 Shareholder incentive plan
 Online MyBenefits package
 Free bus service to/from City Centre to/from our site at The Pavilions
 Onsite gym (subsidised membership)
 Onsite coffee shop and lounge
 Onsite canteen
A Truly Diverse Place to Work

We welcome the diversity of our people and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Cordant People is an equal opportunities Employer

Cordant Group is an equal opportunities employer

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