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Maldon, Essex Call Centre and Customer Service Posted 06.12.18 £15000 - £18750 per annum

SALES ADMIN & CUSTOMER SERVICE
MALDON AREA.
PERMANENT.
Up to £18,750 per annum

Are you looking to join a growing organisation who value and invest in their staff? Do you want to work for a management team who will support your progression within the company? My client are a market leader in the manufacturing industry and are seeking a bright, enthusiastic individual who is looking to develop their skill set in a long term position. We are searching for applicants from a customer service or administration background to join this fun and dynamic team on a permanent basis.

Duties:
Proactively develop and manage relationships with customers; managing designated key customer accounts
Processing and progressing sales orders and responding to customer enquiries
Providing customer service support to all customers as required to ensure the customer’s expectations are fully managed to deliver customer service excellence
To progress orders to ensure deliveries to customers are On Time in Full within defined service levels; additionally to ensure all stock shortages or order issues are effectively managed and communicated back to the customer
Investigate and accurately complete customer returns, credits and customer surveys as required
To handle technical product enquiries; additionally to actively promote new and existing products.
To proactively support the customer ‘sales desk’
To provide support to the external Sales Team

Requirements:
The ideal candidate will come from a customer service or customer support background and will have demonstrated longevity of service and commitment to past employers

The person:
Excellent telephone manner with proven customer service and administration experience
Work well within a team environment but able to work off of own initiative
Open, honest and flexible in you approach to your daily workload

Desirable:
Clean driving license and own car
Experience of working within a manufacturing or production environment would be advantageous to this role

Benefits:
Up to £18,750 per annum
33 days holiday (including Bank Holiday)
Continual hands on product and technical training
Monday – Thursday 8am – 5pm/Friday 8am – 4:30pm (1 hour lunch break)

Keywords: Sales administration, sales support, administration, customer service, project management, production, manufacture, admin

Cordant Group is an equal opportunities employer

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