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Huddersfield, West Yorkshire Call Centre and Customer Service Posted 14.06.19 £16000 - £18000 per annum + + bonuses + bonuses

Duties –

  • To effectively answer inbound calls and deal with customer queries, orders and sales.
  • To respond in a timely manner to any customer enquiry/contact form and resolve query on first response,
  • To offer an exceptional service to customers and take ownership and accountability for each call.
  • To provide an acceptable resolution to customers when dealing with complaints
  • To effectively deal with Suppliers and Couriers regarding products, stock, delivery & collections and queries
  • To convert order enquiries in to sales and upsell on key products
  • Follow call structure to improve sales and upselling of key products
  • Ensure all abandoned calls are responded to within set SLA
  • Improve phone order conversions through relevant and effective training
  • Ensure cost is agreed and approved by supplier for faulty product
  • Negotiate with supplier on good will gestures for customers where we have not achieved standards or SLA’s
  • Ensure an exceptional level of service for the customer
  • Improve customer journey and experience in the call centre environment
  • Take ownership and personal responsibility for solving customer concerns
  • Always act in an efficient, friendly, flexible and professional manner

Requirements –

  • Self motivated with positive attitude
  • Flexible in work content and working hours
  • Able to work under pressure
  • Good organisational skills
  • Proficient in Microsoft office, in particular outlook, excel & word
  • Confident and professional telephone manner with the ability to diffuse difficult situations
  • Fully literate and numerate with a high level of accuracy
  • Basic Maths & English

##Cordant People are an employment agency and are an equal opportunities employer – CP1##

Cordant Group is an equal opportunities employer

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