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    Warrington, Cheshire Call Centre and Customer Service Posted 20.11.20 Up to £24000 per annum

    Role: German Speaking Customer Service Advisor

    Contract: 12 months FTC

    Start date: Tuesday 30th November (only apply if you’re available to start on that date and are able to commute to Warrington once the offices are open)

    Location: Warrington (Working from home initially)

    Hours: Full-time, 39 hours per week, working Monday to Sunday between 8 AM – 8 PM, two weekends off guaranteed per month.

    Responsibilities

    • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.
    • As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
    • In more extenuating circumstances you may agree and arrange for a technician visit or to send additional/spare parts directly to the clients.
    • You’ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).

    Cordant Group is an equal opportunities employer

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