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Holmfirth, West Yorkshire Admin and Secretarial Posted 21.06.19 £18000 - £24000 per annum

The role is a permanent positon working 40 hours per week 8.30am – 5pm Monday to Friday paying up to 24k

Principal duties

  • Handle customer orders and needs, providing a full support service from conception to completion
  • Provide quotations for products and suggest alternative products to competitors or generic specifications
  • Regularly follow up quotations, sales leads and identify opportunities for products and services
  • Departmental liaison (administration, marketing, technical, other sales teams)
  • Liaison with production and logistics to service enquiries and orders and provide excellent customer service
  • Obtain costs and quotations bought in products and services, source and obtain ancillary products
  • Sales order processing
  • Handle problems and complaints and work across the team and departments to resolve issues
  • Understand markets in which customers operate and coordinate knowledge and services
  • Communication via telephone, email, standard letters
  • Occasionally negotiate orders
  • Develop comprehensive product knowledge and retain information
  • Work in compliance with company QA procedures
  • Any other duties as required commensurate with the role and level of responsibility of the post.

Criteria
Commercially aware
Customer service
UK Geography knowledge

Specification / tender / contract/ sales route
Some knowledge of construction/ civil engineering / roofing industry

Proactive and reactive sales support

Quotations and pricing
Building and maintaining client relationships
Taking responsibility and problem solving
Administration and ‘getting things done’
Key account handling

Business development
Technical sales
CRM database use
Take offs, drawings, planning,estimating
Construction sites / roofing
Coordinating materials to site

Qualifications Educated to A level (or equivalent)
GCSE Maths as a minimum

Degree or equivalent
Business
Literary and grammatical skills
Competent and confident user of IT, CRM and Microsoft packages
Quick to learn and able to retain information
Accurate and self-checking
Conceptual awareness

##cordant people are an equal opportunities

Cordant Group is an equal opportunities employer

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