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Huddersfield, West Yorkshire IT Posted 11.06.19 Up to £25000 per annum

I am currently recruiting for a 3rd Line Support Advisor who for a company based in Huddersfield.

Role:

  • To provide technical support to external clients, predominantly in IT and technical facilities management services.
  • Working remotely, on-site and consisting of IT technical support, system installation monitoring, maintenance and other technical duties related to the direct delivery functions of the business.
  • Technical support of customer needs and demands, 1st line to 3rd line

  • Comprehensive use of the ticketing system, SLA’s, responses, ensuring customers’ expectations are managed
  • Monitor work tickets assigned to the job holder and others to ensure they are being acted upon
  • Make calls from customers directly to assist the others on the service desk
  • Monitor the status of customers supported systems using the incumbent tools
  • Monitor the backup systems we provide to our customers
  • Monitor the antivirus and antispam systems we provide to our customers
  • Support senior engineering on remote and on-site works as required. This will require working on-site autonomously
  • Participate in providing on-call services as and when required
  • Provide support to other Directors in the pursuit of growing and developing the business
  • On site installation works including PAT testing, fixed electrical testing etc. subject to correc certification
  • Continually expand knowledge of our services, improving and enhancing personal skills
  • Keep client technical documentation up to date
  • Maintain excellent communication with all clients, especially those with live work tickets.

Person:

  • Experience working in a similar position
  • Must have technical IT experience

Package:

  • Salary is competitive depending on experience
  • Monday – 8.15am – 5.30pm, Tuesday – Thursday – 8.30am – 5.30pm, Friday – 8.30am – 4pm.
  • Clear progression opportunities

If this is something that you would be interested in then I am keen to speak with you!

CPCC

Cordant People is an equal opportunity employer

Cordant Group is an equal opportunities employer

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