URGENT – Immediate start
Monday-Friday 9am-5.30pm, 37.5 hours per week
£9.25-£9.75 per hour
Are you available to start work immediately??
Do you thrive on achieving targets?
Do you have previous experience within either an outbound sales/ retention’s or debt collection role?
We are seeking an outbound retention’s advisor for our client based just outside the city centre of Glasgow. The hours of work will be 9am-5.30pm Monday to Friday.
The successful candidate will be responsible for service renewals and product information with existing customers over the telephone. This is not a direct sales role however the successful candidate must be comfortable working to daily targets.
- Making outbound calls to existing customers
- Discuss renewal dates
- Update the CRM system
- Qualifying data
- Achieve targets and KPI’s consistently
- Ensure accurate administration of accounts
- Work with our teams to deliver a unified customer experience
- Promote and accurately describe services to customers
- Ensure customer data is current and up to date – including financial information
- Excellent customer care skills
- A proven track record of achieving targets and KPI’s
- Be self-motivated and able to organise and prioritise workloads
- Previous experience in overcoming objections
- Excellent written and verbal communication skills
- Ability to problem solve skills
- Ability to establish customer needs
- Be computer literate
- Be able to create new opportunities
- Have a keen eye for detail
Please apply by clicking the apply button and be sure to attach your most up to date CV.
With 17 specialised brands in our portfolio our aim is to revolutionise and change the face of recruitment, ensuring service delivery across a multitude of our clients and candidates. We are a family business with a family feel and our culture, ethics and approach to ensuring we hire only the very best within the industry are crucial to us.
Cordant People Scotland currently have 5 locations within Scotland – Aberdeen, Edinburgh, Glasgow, Stirling and Dundee.
Cordant is acting as an Employment Business in relation to this vacancy. Cordant People is an equal opportunity employer.
Cordant Group is an equal opportunities employer