Job Title – Outbound Sales Advisor
Location – Bristol
Report to – Call Centre Manager
Hours – Monday to Friday 9:00am – 5:00pm
Pay – £8.72 per hour plus commission
We are currently looking for an experienced Outbound Sales Advisor to join an ever expanding contact centre team. For the right candidate this will become a permanent position after 12 weeks.
As a Outbound Contact Centre Agent your duties will include:
Telesales Performance
- To achieve the key performance indicators (KPIs) for the department and individually – including the numbers of calls made, decision maker contacts achieved, appointments made (number and quality), and appointments visited
- The individual agent should be aware of their performance v. KPIs and targets
Operational Responsibilities
- Ensure that all the calls allocated to them are called within the defined time periods
- Ensure calls are made using the correct scripts and to incorporate specific promotions within their scripts
- Ensure that appointments are booked according to the current policies and standards
- Ensure data entry on the Call Centre Manager and Lead Manager systems is accurate and complete
Outbound and Inbound Calling
- To make outbound calls as instructed by the Telesales Management
- When required to offer inbound phone cover to the sales phone numbers
Reporting
- To provide feedback and ideas to the management team
Training
- The Agent must ensure that they have an up to date knowledge of products, sales policies, scripts and procedures
Other Responsibilities
- To support and assist the Telesales Management as required
If this position is of interest to you, please contact Joshua Hollows on 01174031255 or alternatively apply to the advert online.
Cordant Group is an equal opportunities employer
