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    Stretford, Greater Manchester, North West, England Contact Centre|Hospitality and Catering|Office-Based|Professional Posted 13.10.21 £19000 - £23000 per annum

    Hours: Mon/Thu/Fri 2pm-10pm, Saturdays 9am-5pm, Sundays 10am-4pm. **Days off=Tuesdays & Wednesdays**
    Salary: £19,000-£23,000 dependent on experience
    Location:Based on site in the Old Trafford area, free parking
    Full time & permanent

    This opportunity will truly suit someone who cares passionately about creating a positive and most importantly a safe environment for residents & guests. You will be a real expert in customer service. Your focus on performance and ambition will be rewarded with development opportunities by this incredible employer.

    Job role

    • Greet all tenants & guests in a warm manner
    • Face to face communication with residents and visitors
    • Daily site inspections
    • Organise tenants events such as wine tasting, yoga sessions, networking events
    • Dealing with parcel deliveries
    • Demonstrate service excellence for every guest interaction
    • Ensure procedures and protocols are carried out to the highest quality
    • Comply with building security, fire regulations and all health and safety legislation
    • Conducting viewings/tours of properties
    • Resolving any issues and dealing with residents’ complaints/queries
    • Administration duties including parcel collections for residents, responding to emails
    • Maintain public areas and all equipment in immaculate condition
    • Ensure that the service from the Concierge department meets all standard operating procedures.

    Skill set required: 

    • Good communication skills 
    • Previous experience in similar Building concierge role OR in a 4-5-star hotel is preferable however not a necessity
    • Previous experience in a customer-focused industry
    • Positive attitude and good communication skills
    • Excellent personal presentation standards
    • Ability to work on your own and as part of a team

    This is a varied, challenging and rewarding role with full autonomy. Apply within for the full job spec!!!

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