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Bristol Call Centre and Customer Service Posted 06.01.20 Up to £11.50 per hour

Our client, a large and successful banking group are looking to recruit a number of agents to work on their Business Review Centre department based in Bristol. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.

Due to the great training programme successful candidates are offered, vast experience is not required- just a passion and drive to work and be rewarded for everything they put in!

Pay Rate: £11.50

Description:

The role of the Review Officer is to undertake the investigation and conclusion of individual cases identified within high
risk regulatory remediation projects, as required by the regulator and/or senior management. The successful candidate
will play a significant part in achieving the department’s overall objects by, completing all remediation work in line with
business requirements, whilst adhering to internal policies, procedures, controls and regulatory compliance.

Key Accountabilities:

  • Undertaking case investigations to ensure the correct outcome is achieved for the customer, in line with the project
    and business requirements. This will include; handling post (in/out), complaint handling, call handling (inbound and
    outbound), processing payments, creating offer letters/ composing free format response paragraphs/ letters (as
    appropriate).
  • Planning and prioritising work appropriately considering importance, urgency, customer and business impact.
  • Engaging with the customer over the telephone and in writing, to ascertain sufficient information for a robust
    assessment to be undertaken, together with completing a calculation of redress if relevant.
  • Analysing information and identify key factors. Consider options available and takes decisions strictly within the
    work guidelines stipulated by the regulator and advisory bodies.
  • Developing working relationships with team members and other departments working on the projects, to ensure
    efficient and reliable working practices.
  • Contributing to the team’s, challenges existing practices and generates new solutions. Assists colleagues to meet
    deadlines and standards.
  • Assessing the operational risks associated with the role and inherent in the business.
  • Adhere to all internal processes and procedures..

EXPERIENCE:

  • Admin experience
  • Customer Service Experience
  • Working within the financial industry governed by regulatory constraints.
  • PC literate.

Candidate Requirements

  • Must be able to pass a credit check
  • Must be able to pass a credit check
  • No holidays within 1st 8 weeks
  • Able to work towards targets
  • Experience within customer service

Hours of work: 35hours

35 hrs per week rolling over 4 days a week 8am-8pm

CPCC

Cordant People are an equal opportunities employer

Cordant Group is an equal opportunities employer

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