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    Manchester, Greater Manchester, North West, England Office-Based Posted 14.09.21 £25000 per annum

    Job Title:

    Sales Key Accout Administrator 

    Location:

    Manchester (City Centre)

    Salary:

    £25,000 per annum

    Hours:

    37.5 hours per week (Monday – Friday)

    Do you have order process experience and thrive off working within a customer service orientated environment? Do you pride yourself on your ability to effectively communicate with a range of people? Cordant People are currently recruiting for one of our clients within Manchester City Centre and this could be the ideal opportunity for you.

    The Role:

    • Accurately process sales orders and pro forma invoices, taking responsibility for the end to end process, communicating progress to the customer appropriately and in a timely manner
    • Communicate and liaise effectively with relevant colleagues and customers including the National Account Manager, Field Sales Team & Sales Admin Manager
    • Build effective and long-term relationships with Customers, taking a lead role in the resolution of any customer queries, requests or issues that may arise
    • Extensive involvement in stock control ensuring stock is available by liaising with purchasing/buying teams
    • To complete New Line Forms
    • Arrange bookings and deliveries involving regular communication with Warehouse and Transport teams
    • Preparing ad-hoc sales reports for customers/buyers
    • Claims investigation and credit / returns administration in line with Company Policies
    • To manage projects directly for the Sales Admin Manager to improve processes 
    • Dealing efficiently and effectively with ad hoc customer service calls 
    • Keeping procedure and processes up to date
    • Maintain accuracy of data within ERP Sales Order System
    • Liaise with Credit Control to ensure orders are correctly processed according to credit status
    • Liaising with Inventory Controllers to manage stock availability, item replacement and substitutions.
    • Manage EDI and customer portal processes
    • Price list and promotions maintenance
    • Ensure the accurate provision of all required documentation for export shipments (certificates of origin, letters of credit etc)
    • Arrange necessary inspections (Intertek, SGS, Bureau Veritas etc), liaising and communicating with customers and all parties
    • Produce appropriate management reports and KPI’s as required 
    • Provide support to other team members as and when required
    • Provide support and absence cover for other departments if required


    Skills and Experience:

    • Experience of working in a busy customer service environment with excellent customer service skills
    • Experience with processing orders received from major UK multiples through EDI beneficial
    • Good IT and computer skills, including sound knowledge and understanding of ERP sales order systems, and Microsoft Excel
    • Experience of shipping Dangerous Goods, including the preparation of DGN’s 
    • Customer focussed but commercially minded
    • Highly organised and calm under pressure, with the ability to prioritise conflicting deadlines within a fast-paced environment
    • Excellent attention to detail
    • A team player with a flexible approach to work
    • Displays pride, energy and ownership in performance of role
    • Detail focused, able to solve complex problems
    • Concise, clear and timely communication skills to enable close working relationships with internal functions and external suppliers and customers
    • Strong analytical & numerical skills
    • Knowledge of and experience with current Incoterms (ExW, FOB etc), and shipping types (LCL, FCL etc) desirable
    • Knowledge of Export legislation and required documentation desirable  


    Benefits:

    • Competitive starting salary 
    • City centre location 
    • Opportunity for hybrid working 

    Please note that Cordant People are an equal opportunities employer

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