your CV

    Thornaby-on-Tees, North Yorkshire Call Centre and Customer Service Posted 01.06.20 Negotiable

    My client is looking for a Sales Manager to run a small contact centre, managing a team of 10-15 agents, the ideal candidate must be able to demonstrate experience managing a team in a similar background.

    Main Duties:

    • Hiring, coaching & leading representatives as they provide support with customers
    • Answering questions and guiding agents through difficult calls
    • Leading team meetings
    • Establishing trends and creating call centre goals
    • Ensuring staff members are achieving desired service levels
    • Preparing reports and analysing data
    • Run the day to day operations of the business ensuring that effective methods are put in place so that the company runs to its maximum productivity
    • The job holder will be expected to harness a working environment which encourages teamwork, energy and excellent problem solving
    • To manage a team of Telesales/Administrators
    • Have a strong knowledge of motivating and driving sales & profitability
    • Apply SMART objectives and goals to your team
    • Manage relationships between company and customer to ensure that a smooth transaction occurs
    • Liaise with credit controllers to ensure balance on accounts are correct whilst supporting the accounts team with regular communications with debt
    • Maintain knowledge of customer trends and recommendations to SMT
    • Carry out appraisal training
    • Carry out 121 with team

    To succeed in this role

    • Minimum of 3 years experience working in an office sales team
    • Strong written and verbal communications
    • Ability to present to SMT
    • Ability to prioritise multiple projects simultaneously
    • Client focused, with a customer service disposition
    • Excellent IT skills

    This role is on a permanent basis with a salary of £22,000 – £25,000


    Only shortlisted candidates will be contacted

    Cordant Group is an equal opportunities employer

    Apply for
    this Role

    Unfortunately, this job listing has now expired.

    Want to Explore
    other Options?