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Basildon, Essex Admin and Secretarial Posted 21.06.19 £20000 - £24000 per annum

Service Administrator/Analyst
Permanent
Basildon
Up to £24,000 per annum

A superb opportunity has arisen for an experienced Service Administrator to join our global client on a permanent basis. Successful applicants will have previous experience scheduling engineers and managing customers expectations and queries.

Our client is seeking a driven individual with strong customer service and coordination experience, who has the ability to forge strong client relationships and a positive and proactive approach.

Duties
Dealing with customer system alarms as they come in
Monitor useage on a graph
Escalate any confirmed alarms to the relevant Account Manager
Deal with site calls regarding alarms on variances showing on the gauge – discuss with the customer and when necessary escalate
Looking after a team of engineers, planning their workload and allocating jobs to the relevant engineer
Providing monthly statistical reporting information to customers and Account Managers
Support Engineers with queries to ensure timely resolution for the Customer

The person
Strong, proven administration experience with a working knowledge of coordinating engineers and working closely with customers providing remote troubleshooting/support
Excellent attention to detail
Computer literate
It would be beneficial if candidates were fluent in German but this is not essential

Benefits
Up to £24,000 per annum
Permanent position
Joining a multi-national, forward thinking organisation on a permanent basis
Monday – Friday, 8:45-16:45
25 days holiday + 8 Bank Holidays
4 x salary DIS
3%/6% pension contribution
Access to discount scheme plus other flexible benefits (child care vouchers, medicash, Denplan, cycle to work scheme)

Keywords: helpdesk, troubleshoot, support, administrator, administrative, languages, German, service, engineers

CPmaldon

Cordant Group is an equal opportunities employer

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