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Bristol Call Centre and Customer Service Posted 14.02.20 £8.50 - £11.00 per hour

Job Title – Telesales Contact Centre Agent

Location – Bristol

Report to – Telesales Management

Hours – Monday to Friday 9:00am – 5:00pm

Pay – £8.50 per hour plus bonus (OTE £10.00 – £11.00per hour)

We are currently looking for an experienced Telesales Contact Centre Agent to join an ever expanding contact centre team. For the right candidate this will become a permanent position after 12 weeks.

As a Outbound Contact Centre Agent your duties will include:

Telesales Performance

  • To achieve the key performance indicators (KPIs) for the department and individually – including the numbers of calls made, decision maker contacts achieved, appointments made (number and quality), and appointments visited
  • The individual agent should be aware of their performance v. KPIs and targets

Operational Responsibilities

  • Ensure that all the calls allocated to them are called within the defined time periods
  • Ensure calls are made using the correct scripts and to incorporate specific promotions within their scripts
  • Ensure that appointments are booked according to the current policies and standards
  • Ensure data entry on the Call Centre Manager and Lead Manager systems is accurate and complete

Outbound and Inbound Calling

  • To make outbound calls as instructed by the Telesales Management
  • When required to offer inbound phone cover to the sales phone numbers

Reporting

  • To provide feedback and ideas to the management team

Training

  • The Agent must ensure that they have an up to date knowledge of products, sales policies, scripts and procedures

Other Responsibilities

  • To support and assist the Telesales Management as required

If this position is of interest to you, please contact Joshua Hollows on 01173 035239 or alternatively apply to the advert online.

Cordant Group is an equal opportunities employer

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