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    Audenshaw, Greater Manchester Call Centre and Customer Service Posted 08.04.21 £20000 - £21200 per annum

    Job Title: Telesales Customer service Executive

    Salary: £21,200 + £250 per quarter bonus (guaranteed for first 3 months)

    Hours: 8:45 – 5pm (mon-thurs), 8:45am – 4:20pm (fri)

    Location: Audenshaw (Remote based until June then return to office)

    6 Months Full time contract

    Objectives
    To optimise sales opportunities and ongoing account management within a given geographical region, focus across all of our clients products in line with targets and budgets within agreed set time periods.

    Main Job duties:

    • Plan & prioritise account sales activities and customer contact towards achieving agreed targets, including sales value and volume.
    • Develop high product knowledge and demonstrate when advising customers.
    • Maintain and develop existing and new customers through agreed propositions, ethical sales methods, and relevant internal liaison, in order to optimise the balance of service, business growth, and customer satisfaction.
    • Use business tools and systems to update relevant information held in these systems
    • Support marketing campaigns to agreed timescales, and integrate personal sales efforts with other organized marketing activities, e.g. product launches, promotions and advertising.
    • Communicate, liaise and negotiate internally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
    • Ensure all administration is submitted within desired timeframes, i.e. Reports / C4C updated.
    • Carry out any other duties as required by the Company.

    Requirements / Essential

    • Good negotiation and selling skills.
    • Enthusiastic, Persuasive with the ability to build strong customer relationships.
    • Experienced in using Microsoft Office, particularly Excel, Word and PowerPoint.
    • Target Orientated and Self Motivated.
    • Excellent telephone manner & customer service.

    Desirable

    • Experience in a sales environment.
    • Knowledge of C4C is preferred but again is not an absolute requirement.

    Cordant Group is an equal opportunities employer

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