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Huddersfield, West Yorkshire Sales Posted 24.07.20 £28000 - £30000 per annum + uncapped commission uncapped commission

Role: Telesales Manager

Location: Huddersfield (HD3)

Salary: £28,000 – £30,000 (uncapped commission)

Hours: 8:30am – 5:30pm (mon-fri)

Responsibilitie

  • Recruit and train telesales agents
  • Develop onboarding plan
  • Continually coach and provide feedback to team members
  • Carry out supervision and appraisals with team members
  • Ensure team members stay aligned with scripting and compliance
  • Drive sales performance, ensuring that your team meets all sale targets set by the business daily/weekly/monthly
  • Produce daily /weekly / monthly reports on performance
  • Use initiative, create sales competitions / incentives to keep staff aligned motivated and committed with company goals / objectives / targets
  • Manage & maintain the team’s annual leave records, in line with the company policy
  • Developing sales strategies to guarantee success and growth
  • Monitor the energy markets daily and provide market intel to internal colleagues and
  • Maintain excellent communication with all clients, especially those with live work tickets.
  • Keep client records and documentation up to date; including but not limited to CRM /database records, Specifications or Contracts.
  • Participate in on-going training and development, regular performance reviews an monthly one to ones.
  • Develop robust and compliant call scripts
  • Work with IT department to ensure sufficient call recording facilities are in place
  • Agree process Inc. KPIS & targets with manager
  • Carry out any other reasonable duties as required by the company
  • Adhere to the company and department standards, policies and procedures.
  • Adhere to the policies and procedures to attain and maintain the required competence level to perform the role and to promote a culture where customers are treated fairly, with openness and honesty.
  • Apply company values in all day to day activities.
  • Understand the health, safety, environmental & associated legal requirements that are relevant to our work and comply with these. Actively promote issues regarding health, safety & the environment.

Please note: Cordant People are an equal opportunities employer

Cordant Group is an equal opportunities employer

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