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Caerphilly Call Centre and Customer Service Posted 02.01.20 Up to £18000 per annum

Welsh Speaking Customer Service Advisor – Caerphilly – £18k p/a – Immediate Start

Are you fluent in English and Welsh? Passionate about customer service? If your answer is YES then this might be the job for you!

We are looking for fluent Welsh and English speakers to work for one of the world’s leading customer service companies!

What you will be doing:

  • Providing a civil matters helping service
  • Conducting a fact find to qualify the customer for the legal service
  • If the customer is eligible for the service you would then refer to the correct service. If they are not eligible then you would refer them to alternative options
  • Providing excellent customer service at all times
  • To provide a first time resolution for the customer

What we’re looking for:

  • Excellent customer service skills
  • Keyboard skills/ Computer literate
  • Excellent communication skills
  • Great team work/ team building skills

You will be working between the hours Mon-Fri 9am-8pm and Saturday 9am-12pm (currently 1 in 3 Saturdays)

Salary: £18,000 per annum
Hours: 37.5 hours (full time)
Location: Caerphilly, CF83 3GG

If you feel like this will be the role for you then please click APPLY or alternatively you can call Samantha on 0161 641 2720

Cordant Group is an equal opportunities employer

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